Shipping & Returns

Madison Audrey
 partners with global merchants and works very closely with skilled jewelry tradesmen in order to provide you with the absolute best prices you will find anywhere. 

Our partners are located throughout different parts of the world including India, China, Japan, Dubai, and many more.  Our unique business model and established relationships with our global partners have given us access to jewelry and accessories (the exact same pieces you find available at high-end boutiques and department stores) at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer

Because we ship directly from our partners' facilities from various countries throughout the world, your purchase(s) may take between 2-4 weeks to arrive, certain countries may take a little longer. In addition, tracking number is sent automatically if it is available upon shipment. However, our partners do not always provide tracking numbers, but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.  

  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to. 

    • Do you ship to my country?
      • We offer Worldwide Shipping for most of our orders (unless specified on the product page) so it's very likely we can ship to your country including UK, Ireland, New Zealand, Australia, Europe, Canada, Asia (Certain part of Philippines are delivered to their local post office) and more! Please email us for more information support@madisonaudrey.com

      • How long does it take for an order to arrive?
        • This depends on the product ordered:
        • Custom items such as Our Birthstone Jewellery, t-shirts, hoodies, coffee mugs, totes can take 1-2 weeks
        • Regular/ sales priced items can take between 2-6 weeks
        • Promotional "just pay shipping and handling" items can take between 3-8 weeks
          • If you have any questions about our shipping times, please contact us and will be happy to help!
          • PLEASE NOTE:  In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, and other major holidays).  As such, If we have already sent your order or item is a sale/ discounted item we will not be able to issue you a refund.  For more information please contact us .    
          • Can my order be shipped faster?
            • Yes, We offer Express DHL shipping on Selected items.
            • USD $30 for USA
            • Certain remote countries may be more expensive e.g. South Africa, Iraq, Africa, British Virgin Island, United States Virgin Island etc. Please email support@madisonaudrey.com and we can check this for you.  

          • Can I change my shipping address after I place my order?
            • For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.

          • It's been over 6+ weeks and I have not received my order yet. What should I do now? 
            • If you have not received your order within the time frame given for your order (see 'How long does it take for an order to arrive'above for more information), please contact us and we will look further into your order immediately.
              • A few examples for why orders may take longer to arrive to your shipping address:
              1. incorrect shipping address was entered when the order was originally placed
              2. there was an issue with customs which causes a slight delay
            • You can check with your local post office with the tracking number we provided via email
            • Please contact us if you haven't received your order within the timeframe given. We'll take care of you so rest assured! :)
            • Use our Order Look up System to locate your package below
          • Can I have a tracking number?
            • Tracking information is sent automatically upon shipment if it is available. To check your order Status please CLICK HERE or email: support@madisonaudrey.com
            • It is normal when you first receive your shipment confirmation email the tracking link is shown as tracking "NOT FOUND", because it may take 3-7 days for logistic company to update their record. 
            • I ordered 2+ items, but only received one... where's my order?
              • We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
            • Why have I not received any order confirmation details?
              • Most times this is because our customers have accidentally entered their email information incorrectly. 
                If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
            • Are the "FREE" items really free?
              • YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :)
            • What is your return policy?
              • If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, excluding shipping costs. Customer will be liable for return shipping cost. 
              • We do not offer refund or exchange for sale item(s). Please choose your item carefully. 
              • Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories. You must provide us an image of the item and email us at support@madisonaudrey.com for replacement.
              • Do NOT send item back to the sender addressed indicated on the package. Please email us for a returning address. 

            • Item has been delivered to mailbox or delivered in that are stolen? 
              • We are not responsible for item(s) being misplaced/ stolen after delivered (E.g. after delivered mailbox). We will ensure item is delivered to your address according to information provided by the logistic company. Customer will be liable for the shipping cost if replacement item is needed. 
            • Can I exchange for another item?
              • We can only exchange for another product If your order has not been processed/ ship out by our production team.
              • Some products are automatically fulfill and processed by suppliers, in such case we will not be able to offer any exchanges.
              • Each supplier will have different terms and conditions/ pre-negotiated terms with us. Please contact us via email at support@madisonaudrey.com
              • Exchanges does not apply to sale item.
            • How do I contact you?
              • If you have any questions that are not on this FAQ page, please email us at support@madisonaudrey.com where we will promptly get back to you. Our response time normally within 24-48 hours except weekend/holiday. :) <3